Retail Service Lead - Bilingual & Growth Path

O'Reilly Auto Parts; Columbia (TN); On-site; USD 36,000 - 42,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in delivering outstanding sales results, customer service, store appearance, and daily store operations. This role will also assume shift leadership responsibilities in the absence of the Store Manager, helping to keep the location running smoothly.

Bilingual candidates are encouraged to apply. O’Reilly Auto Parts is a nationwide retailer with a strong promote-from-within culture and a

Qualifications

• Must have strong communication skills.
• Ability to obtain RSS Certification.
• Warranty or ASE Certification is a plus; multilingual ability is highly valued.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Answer phone calls per policy and process orders (buy online/ship to store, hub orders, and transfers).
• Handle returns, refunds, and exchanges promptly and accurately.
• Ensure merchandise is invoiced before leaving the store and communicate duties to the team.
• Oversee opening/closing duties, money handling, deposits, and security procedures.
• Perform all other duties as assigned.

Skills

Strong communication skills

RSS Certification

Fluency in multiple languages

Retail sales experience (desired)

ASE Certification (desired)

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in delivering outstanding sales results, customer service, store appearance, and daily store operations. This role will also assume shift leadership responsibilities in the absence of the Store Manager, helping to keep the location running smoothly.

Bilingual candidates are encouraged to apply. O’Reilly Auto Parts is a nationwide retailer with a strong promote-from-within culture and a