Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Peyton (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts in Peyton, CO, is seeking a Retail Service Specialist. This position supports the Store Manager in sales, customer service, and store operations. You will lead team members and supervise customer service levels. The role includes handling customer returns and ensuring store procedures are met.

Competitive wages and various benefits are offered, including paid time off, medical insurance, and opportunities for career growth. Bilingual candidates are encouraged to apply.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels and team member execution.
• Ensure timely processing of buy online/ship to store orders.
• Handle retail customer returns and exchanges efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Peyton, CO, is seeking a Retail Service Specialist. This position supports the Store Manager in sales, customer service, and store operations. You will lead team members and supervise customer service levels. The role includes handling customer returns and ensuring store procedures are met.

Competitive wages and various benefits are offered, including paid time off, medical insurance, and opportunities for career growth. Bilingual candidates are encouraged to apply.