Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Lincoln (NE); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Team Member Health/Wellbeing Programs

Job summary

A leading auto parts retailer in Lincoln, Nebraska, is seeking a Retail Service Specialist to support store operations and customer service. This position is responsible for ensuring exceptional service to retail and professional customers while overseeing team members. Qualified candidates should have strong communication skills and a commitment to obtaining RSS Certification. The role offers competitive wages, a comprehensive benefits package, and growth opportunities within the company.

Qualifications

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Manage buy online/ship to store and special orders efficiently.
• Ensure efficient processing of customer returns and exchanges.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

A leading auto parts retailer in Lincoln, Nebraska, is seeking a Retail Service Specialist to support store operations and customer service. This position is responsible for ensuring exceptional service to retail and professional customers while overseeing team members. Qualified candidates should have strong communication skills and a commitment to obtaining RSS Certification. The role offers competitive wages, a comprehensive benefits package, and growth opportunities within the company.