Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Las Cruces (NM); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A national auto parts retailer seeks a Retail Service Specialist in Las Cruces, NM. The role involves supporting the Store Manager in sales, customer service, and operations. Responsibilities include leading the store team, ensuring customer satisfaction, and managing special orders and returns. Ideal candidates have strong communication skills and retail experience in auto parts. Fluency in Spanish is a plus. Competitive wages, benefits, and opportunities for growth are offered.

Qualifications

• Must have strong communication skills to lead store team members.
• Ability to obtain RSS Certification is required.
• Retail sales experience in auto parts is preferred.
• ASE Certification is a plus.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Support the Store Manager with sales and customer service.
• Manage store operations and customer service levels.
• Supervise special orders and customer returns.
• Perform store opening and closing duties responsibly.
• Ensure team members adhere to the work schedule and policies.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

Job description

A national auto parts retailer seeks a Retail Service Specialist in Las Cruces, NM. The role involves supporting the Store Manager in sales, customer service, and operations. Responsibilities include leading the store team, ensuring customer satisfaction, and managing special orders and returns. Ideal candidates have strong communication skills and retail experience in auto parts. Fluency in Spanish is a plus. Competitive wages, benefits, and opportunities for growth are offered.