Retail Service Lead — Customer Experience Builder

O'Reilly Auto Parts; Baton Rouge (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Baton Rouge, Louisiana. The role involves supporting management with sales, customer service, and ensuring store operations run smoothly. Strong communication skills and the ability to obtain RSS Certification are required. Desired qualifications include retail sales experience, automotive knowledge, and fluency in Spanish. The position offers competitive wages, a stock purchase plan, medical insurance, and opportunities for career advancement.

Qualifications

• Strong communication skills essential for team leadership and customer interaction.
• Ability to obtain RSS Certification is necessary for compliance.
• Retail sales experience, preferably in automotive parts, enhances customer engagement.
• Knowledge of automotive systems and repairs is beneficial.

Responsibilities

• Support Store Manager and Assistant Managers in sales and operations.
• Lead the retail team in delivering excellent customer service.
• Supervise customer service execution on the retail showroom.
• Handle merchandise returns and exchanges efficiently.
• Perform store opening/closing duties according to company policy.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Fluency in multiple languages (Spanish highly desired)

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Baton Rouge, Louisiana. The role involves supporting management with sales, customer service, and ensuring store operations run smoothly. Strong communication skills and the ability to obtain RSS Certification are required. Desired qualifications include retail sales experience, automotive knowledge, and fluency in Spanish. The position offers competitive wages, a stock purchase plan, medical insurance, and opportunities for career advancement.