Retail Service Lead — Auto Parts & Customer Experience

O'Reilly Auto Enterprises, LLC; Wheaton (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with EMPLOY

Starting Day One Medical, Dental, &amp

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Program

Opportunities for Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to lead store team members in delivering exceptional customer service and managing daily store operations in Wheaton, IL. The role includes shift management responsibilities and ensuring efficient handling of BOP/ship-to-store and transfers.

The position emphasizes strong communication, store leadership, and adherence to company policies. Bilingual candidates are encouraged to apply, with full benefits beginning on day one.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language skills

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to lead store team members in delivering exceptional customer service and managing daily store operations in Wheaton, IL. The role includes shift management responsibilities and ensuring efficient handling of BOP/ship-to-store and transfers.

The position emphasizes strong communication, store leadership, and adherence to company policies. Bilingual candidates are encouraged to apply, with full benefits beginning on day one.