Retail Service Lead: Auto Parts & Customer Experience

O'Reilly Auto Parts; Walnut (CA); On-site; USD 23,281 - 34,302; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts in Walnut, CA is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales and customer service. This role involves leading the store team, ensuring high customer service levels, managing orders, and performing opening and closing duties. Strong communication skills and the ability to obtain RSS Certification are required. Competitive wages and benefits including health insurance and a 401k plan are offered.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification essential.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure efficient processing of customer orders and returns.
• Perform store opening/closing duties as needed.

Skills

Strong communication skills

Ability to obtain RSS Certification

Tools

ASE Certification

Job description

O'Reilly Auto Parts in Walnut, CA is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales and customer service. This role involves leading the store team, ensuring high customer service levels, managing orders, and performing opening and closing duties. Strong communication skills and the ability to obtain RSS Certification are required. Competitive wages and benefits including health insurance and a 401k plan are offered.