Retail Service Lead: Auto Parts & Customer Experience

O’Reilly Auto Parts; Shelby (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, vision insurance

Flexible Spending Account (FSA)

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and drive customer service, store operations, and shift management in the absence of leadership. The role emphasizes strong communication, multi-language capability, and awareness of automotive parts knowledge.

Responsibilities include supervising showroom service levels, processing orders, handling returns, and ensuring accurate invoicing and security procedures.

Qualifications

• Strong communication skills, both with customers and team members.
• Ability to obtain RSS Certification as part of the role.
• Retail sales experience preferred, ideally in auto parts.
• Knowledge of automotive systems and repairs is a plus.
• ASE Certification is desirable for technical credibility.
• Fluency in Spanish is highly desired for customer interactions.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Handle phones and ensure timely processing of BOP, ship-to-store, transfers, and add orders.
• Manage returns, exchanges, refunds, and proper merchandising processes.
• Ensure invoicing of merchandise including core charges and warranties.
• Communicate Zipline messages and assign merchandising tasks.
• Monitor work schedules, deviations, clock-ins, and daily security checks.
• Perform opening/closing duties, day-end procedures, and deposits per policy.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish fluency

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and drive customer service, store operations, and shift management in the absence of leadership. The role emphasizes strong communication, multi-language capability, and awareness of automotive parts knowledge.

Responsibilities include supervising showroom service levels, processing orders, handling returns, and ensuring accurate invoicing and security procedures.