Retail Service Lead — Auto Parts, Bilingual

O'Reilly Automotive Stores; Bath (ME); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with contributions

Medical, dental, vision insurance

Tuition assistance

Job summary

O’Reilly Automotive Stores is seeking a Retail Service Specialist to support daily operations. This role requires strong communication skills and the ability to manage store team members effectively. Responsibilities include overseeing customer service, processing orders, and managing returns.

The position offers competitive pay, benefits, and opportunities for career growth within the organization.

Qualifications

• Strong communication skills are essential.
• Ability to obtain RSS Certification is required.
• Retail sales experience, preferably in auto parts, is desired.
• Knowledge of automotive systems and repairs is preferred.
• ASE Certification is a plus.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Support Store Manager and Assistant Managers in daily operations.
• Lead store team members in providing excellent customer service.
• Supervise customer service on the retail showroom.
• Process orders and ensure timely communication with customers.
• Handle returns and exchanges efficiently.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

ASE Certification

Fluency in multiple languages

Education

RSS Certification

Job description

O’Reilly Automotive Stores is seeking a Retail Service Specialist to support daily operations. This role requires strong communication skills and the ability to manage store team members effectively. Responsibilities include overseeing customer service, processing orders, and managing returns.

The position offers competitive pay, benefits, and opportunities for career growth within the organization.