Retail Service Associate: Framing & Customer Care

michaels; Mesa (AZ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Michaels is hiring for a Store Associate at the PHX-GILBERT/GATEWAY, AZ location. You will deliver friendly customer service, help shoppers find products, and ensure a fast, accurate checkout experience. The role includes stocking, truck unloading, and planogram maintenance.

You will engage customers in the Rewards program, assist with omni-channel processes (BOPIS/SFS), and follow SOPs while maintaining safety and store standards. 16+ years old; benefits include discounts.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they're looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail

Customer service

Cash handling

Team member

Job description

Michaels is hiring for a Store Associate at the PHX-GILBERT/GATEWAY, AZ location. You will deliver friendly customer service, help shoppers find products, and ensure a fast, accurate checkout experience. The role includes stocking, truck unloading, and planogram maintenance.

You will engage customers in the Rewards program, assist with omni-channel processes (BOPIS/SFS), and follow SOPs while maintaining safety and store standards. 16+ years old; benefits include discounts.