Retail Sales Team Member – Customer Service & Framing

Michaels; Encino (NM); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels LA-ENCINO, CA is seeking a Store Associate to help customers, locate products, and provide solutions on the shop floor. You’ll handle fast, friendly checkout, cash handling, and engage customers about rewards and private label programs.

You'll participate in truck unloading, stocking, and planograms, maintain in-stock merchandise, support omni-channel processes like BOPIS and SFS, and uphold SOPs while delivering a positive customer experience in a climate-controlled retail environment.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide fast, friendly checkout with cash handling
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Maintain store recovery and merchandise in-stock; complete merchandise return/go back processes
• Engage with customers on rewards programs and credit card enrollments
• Adhere to SOPs and company policies; model positive behavior for team members

Skills

Customer service

Job description

Michaels LA-ENCINO, CA is seeking a Store Associate to help customers, locate products, and provide solutions on the shop floor. You’ll handle fast, friendly checkout, cash handling, and engage customers about rewards and private label programs.

You'll participate in truck unloading, stocking, and planograms, maintain in-stock merchandise, support omni-channel processes like BOPIS and SFS, and uphold SOPs while delivering a positive customer experience in a climate-controlled retail environment.