Retail Sales Team Leader — Lead, Coach & Grow

American Eagle Outfitters Inc.; Natick (MA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement benefits

Paid time off

Paid sick leave

Parental leave

Stock purchase program

Bonuses

Job summary

American Eagle Outfitters Inc. seeks a full-time Selling Team Leader in Natick, MA to drive sales, coach a high-performing team, and ensure guest experience aligns with brand standards.

You’ll lead daily store operations, develop short- and long-term plans, and maximize KPIs while maintaining visual standards and policy compliance. As a key leader on the sales floor, you’ll recruit and train staff, deliver real-time coaching, and foster a culture of accountability and guest-focus.

Qualifications

• Experience in retail store leadership or management.
• Ability to coach and develop a team to achieve sales goals.
• Strong guest experience focus and brand standards understanding.

Responsibilities

• Drive sales as Leader on Duty by maximizing floor productivity and guest loyalty.
• Lead, coach, and develop the team to meet KPIs and provide outstanding service.
• Recruit, hire, and train strong talent to maintain adequate staffing.
• Provide real-time coaching and performance reviews; drive employee engagement and recognition.
• Execute daily operations, maintain visual standards, and ensure store policy compliance.

Skills

Sales leadership

People management

Customer service

Merchandising

Job description

American Eagle Outfitters Inc. seeks a full-time Selling Team Leader in Natick, MA to drive sales, coach a high-performing team, and ensure guest experience aligns with brand standards.

You’ll lead daily store operations, develop short- and long-term plans, and maximize KPIs while maintaining visual standards and policy compliance. As a key leader on the sales floor, you’ll recruit and train staff, deliver real-time coaching, and foster a culture of accountability and guest-focus.