Retail Team Leader: Guest Experience & Training

James Avery Craftsman, Inc.; Marble Falls (TX); On-site; USD 15,000 - 20,000; Part time

Job summary

James Avery Craftsman, Inc. seeks a part-time front-line supervisor for the HEB Marble Falls location in Marble Falls, TX. You will assist Store Management with in-store supervision, lead associates, and deliver the highest level of guest service.

Responsibilities include resolving guest issues, training staff, inventory support, and coordinating store opening/closing duties. A background check and drug screen are required; high school diploma or equivalent and retail experience preferred.

Qualifications

• High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred or equivalent education/experience.
• Previous supervisory experience is preferred.
• Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning

Responsibilities

• Assists Store Management with in-store supervision including directing personnel.
• Provides effective leadership to all associates.
• Displays the highest level of customer service in all areas.
• Functions as a front line member of the Retail Store Leadership Team at our HEB location in Marble Falls, TX.
• Resolves guest issues effectively.
• Keeps supervisor informed of product, guest, and/or personnel issues.
• Monitors and approves guest’s returns in accordance with retail policies.
• Monitors associates guest service levels; provides feedback as needed.
• Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
• Prepare and review supply order from the JAC warehouse, prepare orders for other items through the applicable purchasing channels.
• Perform leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales.
• Coordinates regular associate training and/or seasonal associate training.
• Delegates assignments to Associates.
• Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines.
• Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures.
• Notify the appropriate retail and corporate when inventory issues are discovered.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team building activities.
• Monitors product trends and changes in retail and communicates to District Manager.
• Be fully trained to operate all service equipment including polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and any related chemicals to complete in-store services.
• Ensures product care services meet/exceed operational standards.
• Visual Merchandising: Perform staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters.
• Assists store management in maintaining company standards for overall store presentation.
• Processes employee purchases in the absence of Store Manager or Assistant Manager. or Co-Manager.
• Ensures company security procedures are used to protect assets.
• Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager. or Co-Manager.
• Approves store schedules ensuring schedule follows operational, and budgetary guidelines, and ensures customer service levels are met; if needed.
• Observes safety regulations; participates in safety training; reports unsafe conditions to the appropriate company personnel.
• Adheres to all company policies including attendance guidelines; Freedom from harassment; and electronic communication guidelines.
• The information contained in this job description describes essential job functions and may not be exhaustive.
• Management retains the right to assign tasks and responsibilities as needed.
• Ability to perform essential duties with or without reasonable accommodation, commitment to effective customer service, integrity, and teamwork are basic requirements.

Education

High school diploma or equivalent

Job description

James Avery Craftsman, Inc. seeks a part-time front-line supervisor for the HEB Marble Falls location in Marble Falls, TX. You will assist Store Management with in-store supervision, lead associates, and deliver the highest level of guest service.

Responsibilities include resolving guest issues, training staff, inventory support, and coordinating store opening/closing duties. A background check and drug screen are required; high school diploma or equivalent and retail experience preferred.