Retail Team Lead – Jewelry & Guest Experience

Jamesavery; Texas; On-site; USD 38,000 - 52,000; Part time

Job summary

Jamesavery in Seguin, TX is seeking a Part-Time Store Supervisor to assist store management with in-store supervision, direct personnel, and deliver excellent customer service on the sales floor.

You will greet guests, resolve issues, supervise scheduling, inventory, and training, and help open/close the store while maintaining merchandise presentation and adherence to company policies.

Qualifications

• High school degree or equivalent; 1 year retail or customer service experience preferred.
• Previous supervisory experience preferred.
• Background check and drug screening required.

Responsibilities

• Greets and assists guests in selection and purchase of merchandise.
• Resolves guest issues effectively.
• Keeps supervisor informed of product, guest, and/or personnel issues.
• Monitors and approves guest’s returns in accordance with retail policies.
• Monitors associates guest service levels; provides feedback as needed.
• Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
• Prepare and review supply order from the JAC warehouse, prepare orders for other items through the applicable purchasing channels.
• Perform leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales.
• Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.

Skills

Customer service

Supervisory experience

Leadership

Communication

Education

High school diploma or equivalent

Job description

Jamesavery in Seguin, TX is seeking a Part-Time Store Supervisor to assist store management with in-store supervision, direct personnel, and deliver excellent customer service on the sales floor.

You will greet guests, resolve issues, supervise scheduling, inventory, and training, and help open/close the store while maintaining merchandise presentation and adherence to company policies.