Retail Sales Team Lead — Customer Experience & Growth

Crocs; Orange (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Incentive program

Job summary

Crocs store in Orange County is seeking a retail associate to deliver outstanding consumer experiences and support all store functions. You will lead with the sales team, engage customers, and help manage merchandising, POS, and stockroom operations.

This role emphasizes adaptability in a fast-paced environment and strong commitment to Crocs values. The position requires 18+ years old, 2–3 years retail experience, and a flexible schedule including nights, weekends and holidays.

Qualifications

• Must be 18 years or older.
• 2-3 years of retail experience with a preference for candidates with prior store leadership roles.
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model.
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
• Assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations.
• Lead by example on the sales floor, working with Store Management to achieve and exceed personal and team sales goals.
• Manage day-to-day team activities by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards.
• Serve as a brand ambassador by staying informed about product collaborations and launches to elevate customer experience.

Skills

Retail experience

Store leadership

Flexible schedule

Customer service

Job description

Crocs store in Orange County is seeking a retail associate to deliver outstanding consumer experiences and support all store functions. You will lead with the sales team, engage customers, and help manage merchandising, POS, and stockroom operations.

This role emphasizes adaptability in a fast-paced environment and strong commitment to Crocs values. The position requires 18+ years old, 2–3 years retail experience, and a flexible schedule including nights, weekends and holidays.