Retail Sales Supervisor: Lead & Coach Frontline Team

Goodwill Industries of the Valleys; Roanoke (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

Goodwill Industries of the Valleys seeks a Sales Supervisor to support daily store operations, drive profitability, and uphold company standards. You will collaborate with leadership to train staff, manage donations, and ensure world-class customer service.

Under Store Manager guidance, you will monitor pricing, accuracy of transactions, and safety while helping recruit and develop a high-performing team in Roanoke-area stores.

Qualifications

• High School diploma or equivalent preferred.
• Minimum six months supervisory experience or equivalent.
• Ability to complete required Goodwill training.

Responsibilities

• Greet and assist customers and donors promptly to ensure excellent service.
• Lead, train, and coach team members in daily retail operations.
• Oversee pricing, sorting, and rotation of merchandise to standards.
• Monitor processing of donations and movement to floor or storage.
• Track daily sales metrics and production goals; report variances.
• Schedule breaks to ensure continuous floor coverage and safety.
• Support recruitment, onboarding, and interviews where needed.
• Maintain cash handling procedures and cashier accountability.

Skills

Digital literacy

Written communication

Verbal communication

Math proficiency

Interpersonal skills

Positive attitude

Education

High School diploma or equivalent

Six months supervisory experience

First aid and CPR certification

Job description

Goodwill Industries of the Valleys seeks a Sales Supervisor to support daily store operations, drive profitability, and uphold company standards. You will collaborate with leadership to train staff, manage donations, and ensure world-class customer service.

Under Store Manager guidance, you will monitor pricing, accuracy of transactions, and safety while helping recruit and develop a high-performing team in Roanoke-area stores.