Retail Performance Leader: Growth & Customer Experience

Regions Bank; Charlotte (NC); On-site; USD 224,000 - 274,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Retail Performance Executive to partner with Retail Banking leadership to develop, implement, and execute strategic initiatives across sales, service, and customer experience. This role leads performance enablement and drives execution to improve outcomes in a large retail network.

The position focuses on leveraging data analytics to guide decisions, optimize workforce deployment, and deliver coaching and tools that enhance associate productivity.

Qualifications

• Bachelor's degree in Business, Finance, Management, or a related field
• Fifteen (15) years of leadership experience in banking, retail banking, sales management, or a related financial services environment

Responsibilities

• Reviews Retail Banking performance metrics and identifies trends, risks, and opportunities to improve sales, service, productivity, and operational effectiveness
• Partners with Consumer Banking Executive leadership to develop and execute strategies to drive business growth and consistent field execution
• Establishes accountability for execution against key performance indicators, operational expectations, and strategic objectives
• Develops and implements standardized processes that promote consistency, efficiency, and sustainable performance improvement across the Retail network
• Identifies performance gaps and implements mitigation strategies to improve business outcomes and customer experience results
• Optimizes workforce deployment and staffing strategies to maximize productivity across branch segments, markets, and job families
• Leads initiatives to improve customer engagement, sales effectiveness, and service delivery across the Retail Bank
• Uses data, analytics, and business insights to influence decision-making, prioritize opportunities, and drive execution strategies
• Oversees performance enablement programs designed to strengthen sales execution, service delivery, coaching effectiveness, and associate productivity
• Provides leadership and direction for Retail segment strategy execution, ensuring alignment with organizational priorities and customer growth objectives
• Leads and develops a team responsible for Retail performance enablement, including segment management, sales and service performance support, financial wellness programs, coaching effectiveness, and sales support capabilities
• Oversees Retail Sales and Service Managers responsible for identifying performance trends, coaching opportunities, and sales effectiveness improvements across the Retail Bank
• Directs the Retail Market Coach function to ensure consistent field coaching practices, sales execution standards, and operational effectiveness across geographically aligned markets
• Provides strategic oversight of Financial Wellness and Education initiatives to support customer engagement, associate capability development, and business growth objectives
• Leads the Retail Sales and Service Tools Support function to ensure effective utilization, adoption, and continuous improvement of sales and service platforms and resources
• Partners with business leaders to identify capability gaps and implement development strategies to enhance associate effectiveness and leadership readiness
• Supports onboarding, talent development, succession planning, and performance improvement efforts to strengthen organizational capability and field execution
• Collaborates with cross-functional partners to implement strategic initiatives, change management efforts, and transformation activities impacting the Retail Bank

Skills

Leadership

Banking industry

Sales management

Performance improvement

Data analysis

Strategic planning

Change management

Coaching

Team development

Customer experience

Education

Bachelor's degree in Business, Finance, Management

Tools

CRM

Data analytics tools

Job description

Regions Bank is seeking a Retail Performance Executive to partner with Retail Banking leadership to develop, implement, and execute strategic initiatives across sales, service, and customer experience. This role leads performance enablement and drives execution to improve outcomes in a large retail network.

The position focuses on leveraging data analytics to guide decisions, optimize workforce deployment, and deliver coaching and tools that enhance associate productivity.