Front-Desk Retail Sales & Service Specialist

Asurion; Olathe (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

Asurion in Olathe, KS is seeking a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales in a repair shop setting. This front-of-house role focuses on sales, service intake, product education, and operational support; it does not perform device repairs but is key to customer engagement and sales growth.

The role requires strong communication, a sales mindset, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Previous customer service or retail sales experience preferred.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, sales-driven environment.
• Ability to multitask and manage customer interactions professionally.
• Flexible availability including evenings, weekends, and holidays as needed.
• Preferred Experience in wireless, electronics, retail, or service-based environments.
• Proven track record in sales or customer engagement roles.
• Experience handling customer transactions and point-of-sale systems.

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Manage customer check-in and check-out processes accurately and efficiently.
• Educate customers on products, services, warranties, and available solutions.
• Support customer satisfaction initiatives and resolve escalations with professionalism.
• Drive sales of retail products and services including connected home products, protection plans, accessories, refurbished devices, and related offerings.
• Identify customer needs and recommend appropriate products and solutions.
• Maintain and merchandise displays and retail presentation standards.
• Generate and follow up on customer leads and sales opportunities.
• Meet or exceed individual sales and performance goals.
• Assist with daily front-of-house operational tasks including cleaning and store organization.
• Maintain accurate customer records and transaction documentation.
• Collaborate with repair technicians and store leadership to ensure smooth handoffs.

Skills

Customer service

Sales

Communication

Retail experience

POS systems

Multitasking

Customer engagement

Tools

POS systems

Job description

Asurion in Olathe, KS is seeking a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales in a repair shop setting. This front-of-house role focuses on sales, service intake, product education, and operational support; it does not perform device repairs but is key to customer engagement and sales growth.

The role requires strong communication, a sales mindset, and flexibility to work evenings, weekends, and holidays.