Retail Sales Pro: Delight Customers & Build Solutions

Astound Broadband; Port Angeles (WA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision, life, and STD

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound Broadband is hiring a Retail Sales Representative in Port Angeles to engage walk-in customers with attractive product packages and pricing. You will demonstrate services, explain promotions, and match customers to suitable plans, while processing payments and maintaining accurate records.

The role emphasizes customer satisfaction, prompt issue resolution, and active participation in achieving sales goals.

Qualifications

• High school diploma or equivalent.
• Phone customer support/service background in call center environment preferred.
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management.

Responsibilities

• Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers.
• Demonstrate Astound’s various products and services to inbound customer traffic at the retail center.
• Communicate current promotions and offers to all potential customers.
• Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs.
• Review customer’s current level of service and introduce new services as appropriate.
• Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive.
• Seek opportunities with customers to enhance the company’s image.
• Maintain a neat appearance, show respect and respect the customer’s property.
• Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment.
• Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries.
• Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
• Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures.
• Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis.
• Track sales progress and document productivity on sales forms/ reports as provided by the company.
• Ensure all required paperwork is legible, complete and submitted in a timely manner.

Skills

Customer service

Interpersonal skills

Communication

Bilingual

Problem solving

Adaptability

Team player

Education

High school diploma or equivalent

Tools

Billing system

Sales tools

Job description

Astound Broadband is hiring a Retail Sales Representative in Port Angeles to engage walk-in customers with attractive product packages and pricing. You will demonstrate services, explain promotions, and match customers to suitable plans, while processing payments and maintaining accurate records.

The role emphasizes customer satisfaction, prompt issue resolution, and active participation in achieving sales goals.