Retail Cable & Internet Sales Pro

Astound; Washington (District of Columbia); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401k match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Paid time off

Floating holidays

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a Retail Sales Representative I, II or III to engage customers at our Washington, DC retail center. You will sell target products and packages, demonstrate services, communicate promotions, and match customers with the best fit packages.

Responsibilities include establishing rapport, reviewing current services, resolving questions, and processing installations and payments. A background in call center customer support is preferred, with strong interpersonal and telecom

Qualifications

• Phone customer support/service related background in call center environment preferred
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectful
• Bilingual skills preferred
• Friendly, enthusiastic and outgoing demeanor
• Demonstrates a thorough knowledge of cable and data products and services
• Ability to learn and retain new information and concepts quickly
• Demonstrates ability to diagnose and solve problems
• Exhibits the ability to follow direction and possesses the ability to follow through
• Displays proven good judgment and proactive decision-making skills
• Must possess the ability to adapt to change
• Cable Television industry experience preferred
• Telecommunications experience preferred

Responsibilities

• Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers
• Demonstrate Astound's various products and services to inbound customer traffic at the retail center
• Communicate current promotions and offers to all potential customers
• Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs
• Review customer's current level of service and introduce new services as appropriate
• Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive
• Seek opportunities with customers to enhance the company's image. Maintain a neat appearance, show respect and respect the customer's property
• Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment
• Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries
• Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
• Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures
• Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis
• Track sales progress and document productivity on sales forms/ reports as provided by the company
• Ensure all required paperwork is legible, complete and submitted in a timely manner

Skills

Call center

Interpersonal skills

Bilingual

Customer-focused

Cable services

Tech aptitude

Problem solving

Adaptability

Telecom experience

Industry knowledge

Education

High school diploma

Job description

Astound is seeking a Retail Sales Representative I, II or III to engage customers at our Washington, DC retail center. You will sell target products and packages, demonstrate services, communicate promotions, and match customers with the best fit packages.

Responsibilities include establishing rapport, reviewing current services, resolving questions, and processing installations and payments. A background in call center customer support is preferred, with strong interpersonal and telecom