Retail Sales Pro I–III: Elevate Customer Experiences

Astound; Port Orchard, Northern (WA, KY); Hybrid; USD 23,000 - 36,000; Full time

Benefits offered by this job

401k retirement plan with employer 3

Medical, dental, vision, life and STD

Paid time off

Floating holiday

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a Retail Sales Representative I-III in Washington to engage customers, promote our internet, WiFi, mobile and TV services, and match packages to customer needs. You will demonstrate products and explain pricing, promotions and options to inbound traffic at the retail center.

You will handle payments, balance cash drawer daily, and keep paperwork timely. Call-center experience and bilingual skills are a plus; Astound offers strong benefits and growth opportunities.

Qualifications

• Phone customer support/service background in call center preferred.
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management.
• Is positive, pleasant, and respectful.
• Bilingual skills preferred.
• Friendly, enthusiastic and outgoing demeanor.
• Demonstrates a thorough knowledge of cable and data products and services.
• Ability to learn and retain new information and concepts quickly.
• Demonstrates ability to diagnose and solve problems.
• Exhibits the ability to follow direction and possesses the ability to follow through.
• Displays proven good judgment and proactive decision-making skills.
• Must possess the ability to adapt to change.
• Cable Television industry experience preferred.
• Telecommunications experience preferred.

Responsibilities

• Sell target products and packages to customers.
• Demonstrate Astound's products and services to inbound customer traffic at the retail center.
• Communicate current promotions and offers to all potential customers.
• Establish rapport with visitors and engage them in matching the best package.
• Process installation, service changes, disconnects and work orders per policy.
• Receive customer payments and balance cash drawer daily.
• Track sales progress and document productivity on provided forms.
• Ensure paperwork is legible and submitted timely.

Skills

Phone support

Interpersonal skills

Positive attitude

Bilingual skills

Friendly demeanor

Knowledge of cable/data products

Learn quickly

Diagnose problems

Follow directions

Good judgment

Adapt to change

Cable TV industry experience

Telecommunications experience

Education

High school diploma or equivalent

Tools

Billing system

Job description

Astound is seeking a Retail Sales Representative I-III in Washington to engage customers, promote our internet, WiFi, mobile and TV services, and match packages to customer needs. You will demonstrate products and explain pricing, promotions and options to inbound traffic at the retail center.

You will handle payments, balance cash drawer daily, and keep paperwork timely. Call-center experience and bilingual skills are a plus; Astound offers strong benefits and growth opportunities.