Retail Sales Pro: Customer Care & Tech Solutions

Astound; Washington; On-site; USD 2,342,000 - 3,582,000; Full time

Benefits offered by this job

401k with match

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Floating holiday

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound in Washington state seeks a Retail Sales Representative to engage in selling target products and packages, demonstrating services to customers, and communicating promotions. You will establish rapport, assess customer needs, and match them with suitable plans while ensuring high satisfaction.

The role requires handling payments, assisting with service changes, and documenting sales activities. A call-center background and knowledge of cable services are pluses; bilingual abilities are a

Qualifications

• Phone customer support/background in a call center preferred.
• Strong interpersonal skills, positive, respectful demeanor.
• Bilingual skills preferred.
• Friendly, enthusiastic and outgoing demeanor.
• Knowledge of cable and data products and services.

Responsibilities

• Sell target products and packages to customers.
• Demonstrate Astound's products and services to retail customers.
• Explain current promotions and offers to customers.
• Establish rapport and match customers with best-fit packages.
• Review service levels and upsell or introduce new services.

Skills

Phone support

Interpersonal skills

Bilingual (preferred)

Customer service

Education

High school diploma or equivalent

Job description

Astound in Washington state seeks a Retail Sales Representative to engage in selling target products and packages, demonstrating services to customers, and communicating promotions. You will establish rapport, assess customer needs, and match them with suitable plans while ensuring high satisfaction.

The role requires handling payments, assisting with service changes, and documenting sales activities. A call-center background and knowledge of cable services are pluses; bilingual abilities are a