Retail Sales Pro: Connect, Upsell & Delight Customers

Astound Broadband; Port Orchard (WA); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

401k retirement plan

Insurance options including medical, 3

Job summary

Astound Broadband is seeking a Retail Sales Representative to engage with customers in a retail setting, explain cable and data services, and promote current offers. The role emphasizes strong communication, a friendly demeanor, and the ability to match customers with optimal packages.

Prior call center or telecom experience is a plus. The position is full-time at a retail center, offering a comprehensive benefits package including paid time off, health insurance, and 401(k).

Qualifications

• Phone customer support/service background in call center preferred.
• Exhibits strong interpersonal skills with customers, peers and management.
• Bilingual skills preferred.
• Friendly, enthusiastic and outgoing demeanor.
• Demonstrates knowledge of cable and data products and services.
• Ability to learn and retain new information quickly.
• Demonstrates problem solving and proactive decision making.
• Able to adapt to change and follow directions.

Responsibilities

• Sell target products and packages and communicate system prices, channels, services and packages to customers.
• Demonstrate Astound’s products and services to inbound customer traffic at the retail center.
• Communicate current promotions and offers to potential customers.
• Establish rapport with visitors and match them with the best fitting package.
• Review customer’s current service and introduce new services as appropriate.
• Process installations, service changes, disconnects and trouble call work orders per policy.

Skills

Interpersonal skills

Customer service

Communication

Bilingual

Cable/product knowledge

Problem solving

Adaptability

Teamwork

Education

High school diploma or equivalent

Tools

Billing system

Sales/marketing tools

Job description

Astound Broadband is seeking a Retail Sales Representative to engage with customers in a retail setting, explain cable and data services, and promote current offers. The role emphasizes strong communication, a friendly demeanor, and the ability to match customers with optimal packages.

Prior call center or telecom experience is a plus. The position is full-time at a retail center, offering a comprehensive benefits package including paid time off, health insurance, and 401(k).