Retail Sales Position

Hard Rock Stone Works, Inc.

Sterling Heights (MI)

On-site

USD 47,000 - 57,000

Full time

2 days ago

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Benefits offered by this job

PTO after 90 days

Medical insurance stipend after 90

401K after 1 Year with 4% match

Mileage/Car Stipend/Reimbursement

Performance bonus opportunities

Job summary

Hard Rock Stone Works, Inc. is seeking a Retail Sales Representative to be the showroom face, guiding customers through selection and purchase of granite, quartz, and solid surface countertops.

You will generate quotes, follow up on leads, and convert visitors into satisfied customers in a fast-paced, team-driven environment. The role requires 1–3 years of retail sales experience, strong communication, and basic math skills for measurements.

Qualifications

1–3 years of retail sales experience in home improvement, remodeling, or design.
Strong communication and customer service skills.
High school diploma or equivalent required.
Basic math and ability to work with measurements.

Responsibilities

Greet walk-in customers and provide product education, design guidance, and material selection support.
Build strong rapport with homeowners, designers, and contractors through effective communication and trust.
Guide customers through the Hard Rock sales process—from material selection to quote generation and contract signing.
Responsible to answer phones and respond to emails in a professional and timely manner.
Ability to drive to job sites or showrooms to provide in home estimates, take measurements, deliver product, etc.
Meet or exceed monthly sales targets and individual performance goals.
Follow up on showroom visits, web leads, and referrals using CRM or designated tracking tools.
Upsell edge profiles, sinks, backsplash, and other accessories to increase project value.
Ensure accurate documentation of customer quotes, job specs, and communication notes.
Prepare and present professional, detailed quotes based on customer selections and project details.
Coordinate with project coordinators and scheduling to ensure customer timelines and expectations are met.
Maintain accurate and complete records of customer interactions and transactions.
Maintain clean, organized, and visually appealing displays of stone slabs, samples, and product literature.
Ensure signage and promotional materials are current and well-stocked.
Report low sample inventory or showroom needs to the Retail Sales Manager.
Work closely with Project Coordination, Templating, and Install teams to support a smooth customer journey.
Attend sales meetings, product training sessions, and marketing events as needed.
Support showroom events, home shows, or special promotions as scheduled.

Skills

Customer service

Communication

Sales experience

Multitasking

Measurements

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Schedule

M-S 40 to 50 hrs. a week (additional day off during the week).

Dress Code

Business casual. HRSW apparel

Overview

The Retail Sales Representative is the face of Hard Rock Stone Works in the showroom and plays a critical role in guiding customers through the selection and purchasing process for granite, quartz, and solid surface countertops. This role is responsible for creating a welcoming and informative experience, generating quotes, following up on leads, and converting visitors into satisfied customers. The ideal candidate is a motivated, outgoing individual who thrives in a fast-paced, customer-focused environment and enjoys helping people bring their home projects to life.

Job Description

Conducts exceptional customer service out in the field via face-to-face interactions with both internal and external customers. Responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary. Demonstrate excellent social skills in order to foster strong relationships.

Key Responsibilities

Greet walk-in customers and provide product education, design guidance, and material selection support
Build strong rapport with homeowners, designers, and contractors through effective communication and trust
Guide customers through the Hard Rock sales process—from material selection to quote generation and contract signing
Responsible to answer phones and respond to emails in a professional and timely manner
Ability to drive to job sites or showrooms to provide in home estimates, take measurements, deliver product, etc.
Meet or exceed monthly sales targets and individual performance goals
Follow up on showroom visits, web leads, and referrals using CRM or designated tracking tools
Upsell edge profiles, sinks, backsplash, and other accessories to increase project value
Ensure accurate documentation of customer quotes, job specs, and communication notes

Quoting & Documentation

Prepare and present professional, detailed quotes based on customer selections and project details
Coordinate with project coordinators and scheduling to ensure customer timelines and expectations are met
Maintain accurate and complete records of customer interactions and transactions

Showroom Maintenance

Maintain clean, organized, and visually appealing displays of stone slabs, samples, and product literature
Ensure signage and promotional materials are current and well-stocked
Report low sample inventory or showroom needs to the Retail Sales Manager
Work closely with Project Coordination, Templating, and Install teams to support a smooth customer journey
Attend sales meetings, product training sessions, and marketing events as needed
Support showroom events, home shows, or special promotions as scheduled

Qualifications

1–3 years of retail sales experience, preferably in home improvement, remodeling, or interior design
Strong communication and customer service skills
Comfortable working with design concepts, measurements, and custom projects
Ability to manage multiple customers and leads simultaneously
Basic math skills and proficiency with Microsoft Office and CRM software
Prior experience with granite, quartz, or countertops is a plus
High school diploma or equivalent required

Preferred Traits

Outgoing and enthusiastic personality with a passion for design and home transformation
Goal-driven and self-motivated with a strong sense of accountability
Detail-oriented and organized with strong follow-up habits
Team player who thrives in a collaborative, fast-paced environment

Why Join Hard Rock Stone Works?

Hard Rock Stone Works is a leader in custom granite and quartz fabrication and installation, with over 20 years of delivering exceptional craftsmanship and customer experiences. As a Retail Sales Representative, you’ll help customers design their dream kitchens and bathrooms while earning strong commissions and working in a team-focused, supportive environment.