Showroom Sales and Design Representative

Universal Stone LLC; Charlotte (NC); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Seven Paid Holidays

Job summary

Universal Stone LLC is hiring a Residential Sales Representative to grow our natural stone business. You will work with homeowners, builders, and designers, manage leads in our CRM, and prepare proposals including square footage calculations and pricing.

The role emphasizes customer service, relationship building, and meeting sales goals. You will participate in training and stay current on industry trends while representing the company professionally at events and in showroom negotiations.

Qualifications

• Excellent organizational and communication skills.
• Teamwork and collaboration with sales and operations.
• Strong sales and negotiation abilities.

Responsibilities

• Prospect for new business with homeowners, builders, and designers.
• Maintain and update CRM with leads and opportunities.
• Prepare and send proposals, calculate square footage and pricing.
• Follow up on leads and assist in contract processing.
• Represent Universal Stone professionally to customers, vendors, and contractors.
• Attend meetings and events to promote company product and services.
• Provide excellent customer service and meet sales goals.
• Communicate product knowledge and advise on options.

Education

High school diploma or GED

2 years experience in natural stone

Tools

CRM software

Scheduling software

Job description

As a trusted industry leader with over 20 years of experience in the fabrication and installation of natural stone,
Universal Stone seeks motivated, reliable, organized, and hardworking individuals to grow with the company as our business expands.

Summary

The Residential Sales Representative prospects for new business with an emphasis on homeowners, custom builders, remodels and Interior designers

Job Description

• Participate in ongoing training and development programs to enhance product knowledge and improve selling skills.
• Prospecting for new business
• Keep the sales pipeline full by ensuring an active list of potential new leads is compiled and constantly updated through our CRM.
• Follow up on leads and opportunities
• Cultivate community relationships
• Collaborate with the sales team to achieve individual and team sales goals
• Stay updated with industry trends and product knowledge to offer informed recommendations to customers
• Investigate and resolve customer issues
• Attend networking and community events
• Utilize any and all marketing tools to promote company product
• Enter all job information into our scheduling software
• Collect the necessary information to send out a customer proposal
• Calculate the required square footage and collect the necessary pricing to send out a proposal
• Review and prepare sales contracts and assist in collection when needed
• Resolve any unconfirmed or missing information about the job (such as missing faucet specs, missing cooktop specs, etc.) as needed to complete the work order and template.
• Be in continuous communication through all stages
• Make outside sales calls as needed and follow up on leads and opportunities to grow and drive business
• Understanding the competition, our strengths, and market position and being able to relay the value proposition to customers
• Attend weekly sales meetings and daily huddles to review leads, prospects, and required steps to close jobs.
• Meet with prospective customers in the showroom or at the warehouse
• Provide excellent customer service while consistently meeting sales goals
• Effectively communicate product knowledge to customers
• Engage with customers to determine their needs according to taste, lifestyle, and investment range
• Check and respond to emails, texts, calls, and web leads
• Prepare sales contracts and assist in collection when needed
• Represent Universal Stone professionally while interacting with our customers, vendors and contractors through effective communication, timely arrival, and neat appearance.

Minimum Qualifications

• Excellent organizational skills and attention to detail.
• Ability to work well in a team environment
• Ability to communicate effectively
• Excellent written and verbal communication skills
• Well organized and detail oriented
• Excellent sales and negotiation skills

Education and Experience

• Minimum of 2 years of experience in natural stone
• Must know how to read blueprints and calculate square footage
• A high school diploma or general education degree (GED) is required
• Must be results-oriented and able to work both independently and within a team environment
• Intermediate computer proficiency
• Valid driver's license

Benefits

• Health insurance
• Paid time off
• Seven Paid Holidays

Universal Stone is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.