Stone Showroom Sales Specialist

Hard Rock Stone Works, Inc.; Sterling Heights (MI); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

PTO after 90 days

Medical insurance stipend after 90

401K after 1 Year with 4% match

Mileage/Car Stipend/Reimbursement

Performance bonus opportunities

Job summary

Hard Rock Stone Works, Inc. is seeking a Retail Sales Representative to be the showroom face, guiding customers through selection and purchase of granite, quartz, and solid surface countertops.

You will generate quotes, follow up on leads, and convert visitors into satisfied customers in a fast-paced, team-driven environment. The role requires 1–3 years of retail sales experience, strong communication, and basic math skills for measurements.

Qualifications

• 1–3 years of retail sales experience in home improvement, remodeling, or design.
• Strong communication and customer service skills.
• High school diploma or equivalent required.
• Basic math and ability to work with measurements.

Responsibilities

• Greet walk-in customers and provide product education, design guidance, and material selection support.
• Build strong rapport with homeowners, designers, and contractors through effective communication and trust.
• Guide customers through the Hard Rock sales process—from material selection to quote generation and contract signing.
• Responsible to answer phones and respond to emails in a professional and timely manner.
• Ability to drive to job sites or showrooms to provide in home estimates, take measurements, deliver product, etc.
• Meet or exceed monthly sales targets and individual performance goals.
• Follow up on showroom visits, web leads, and referrals using CRM or designated tracking tools.
• Upsell edge profiles, sinks, backsplash, and other accessories to increase project value.
• Ensure accurate documentation of customer quotes, job specs, and communication notes.
• Prepare and present professional, detailed quotes based on customer selections and project details.
• Coordinate with project coordinators and scheduling to ensure customer timelines and expectations are met.
• Maintain accurate and complete records of customer interactions and transactions.
• Maintain clean, organized, and visually appealing displays of stone slabs, samples, and product literature.
• Ensure signage and promotional materials are current and well-stocked.
• Report low sample inventory or showroom needs to the Retail Sales Manager.
• Work closely with Project Coordination, Templating, and Install teams to support a smooth customer journey.
• Attend sales meetings, product training sessions, and marketing events as needed.
• Support showroom events, home shows, or special promotions as scheduled.

Skills

Customer service

Communication

Sales experience

Multitasking

Measurements

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Hard Rock Stone Works, Inc. is seeking a Retail Sales Representative to be the showroom face, guiding customers through selection and purchase of granite, quartz, and solid surface countertops.

You will generate quotes, follow up on leads, and convert visitors into satisfied customers in a fast-paced, team-driven environment. The role requires 1–3 years of retail sales experience, strong communication, and basic math skills for measurements.