Retail Sales Manager - Omnichannel Leader

knitwellgroup; Franklin (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

Ann Taylor in Franklin, TN is seeking a Sales Manager to lead the store team and deliver a polished brand experience for customers. You will partner with the Store Manager to drive sales through an omnichannel approach, while coaching associates to embody brand behaviors and build lasting customer relationships.

You will build a high-performing team, deliver operational excellence, onboard new hires, and foster an inclusive, engaging store culture that reflects the company’s standards and values.

Qualifications

• 1 year retail management experience (preferred).
• Hospitality mindset when connecting with customers.
• Excellent customer service and interpersonal skills.
• Strong people management skills and ability to develop talent.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to create action plans to drive results.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Build genuine customer relationships by ensuring high associate engagement and customer service levels.
• Model brand behaviors and cultivate a customer-centric culture.
• Onboard new hires and develop an effective team of associates.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Uphold the highest brand visual standards for merchandise on the sales floor.
• Lead activities to drive the store's performance, including financial and operational objectives.
• Balance selling responsibilities and overall store operations activities.

Skills

Hospitality mindset

Customer service

People management

POS operation

Business acumen

Action planning

Retail management

Job description

Ann Taylor in Franklin, TN is seeking a Sales Manager to lead the store team and deliver a polished brand experience for customers. You will partner with the Store Manager to drive sales through an omnichannel approach, while coaching associates to embody brand behaviors and build lasting customer relationships.

You will build a high-performing team, deliver operational excellence, onboard new hires, and foster an inclusive, engaging store culture that reflects the company’s standards and values.