Omnichannel Sales Manager: Lead & Elevate Experience

Ann Taylor; Richmond (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Bonuses possible

Merchandise discounts

Job summary

Ann Taylor is seeking a Sales Manager in Richmond, VA to lead store operations and deliver an exceptional omnichannel customer experience. You will coach and develop associates, balance selling with store duties, and drive results with a customer-first mindset.

You should bring 1 year of retail management experience (preferred), strong communication, and the ability to coach, mentor, and build a high-performing team aligned with our brand standards.

Qualifications

• 1 year retail management experience (preferred).
• Hospitability mindset when connecting with customers.
• Excellent customer service and interpersonal skills.
• Strong people management skills and ability to develop talent.
• Technology proficient and able to operate a point-of-sale system.
• Strong business acumen and ability to create action plans to drive results.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Lead omnichannel store experiences and drive sales performance.
• Educate, coach, and mentor associates on brand behaviors and service.
• Onboard new hires and develop a high-performing team.
• Balance selling with store operations and visual standards.

Skills

Retail management

Customer service

Interpersonal skills

People management

POS systems

Hospitality mindset

Business acumen

Tools

POS system

Job description

Ann Taylor is seeking a Sales Manager in Richmond, VA to lead store operations and deliver an exceptional omnichannel customer experience. You will coach and develop associates, balance selling with store duties, and drive results with a customer-first mindset.

You should bring 1 year of retail management experience (preferred), strong communication, and the ability to coach, mentor, and build a high-performing team aligned with our brand standards.