Retail Sales Manager - Lead Customer Experience & KPIs

The Michael's Companies; Bayonne (NJ); Hybrid; USD 35,000 - 47,000; Full time

Job summary

The Michael's Companies in Bayonne, NJ is seeking a Retail Sales Manager to lead a high-performing selling culture and deliver an engaging customer experience on the sales floor. You will oversee front-end and service operations, coach teammates, and ensure adherence to SOPs and brand standards.

Role requires effective leadership, customer-focused coaching, and daily execution of omni-channel services, loyalty programs, and in-store events.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Ability to coach teams and drive KPIs.

Responsibilities

• Lead and model SOPs and company programs to ensure compliance.
• Drive selling behaviors, conversion, and customer satisfaction.
• Provide MOD coverage and maintain store conditions and results.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.
• Promote loyalty program and protect/extended services.
• Develop and coach team members through onboarding and ongoing training.
• Support Asset Protection and shrink reduction.

Skills

Retail leadership

Customer-focused coaching

Operational excellence

POS systems

Omni-channel service

Tools

POS systems

Self-Checkout

Job description

The Michael's Companies in Bayonne, NJ is seeking a Retail Sales Manager to lead a high-performing selling culture and deliver an engaging customer experience on the sales floor. You will oversee front-end and service operations, coach teammates, and ensure adherence to SOPs and brand standards.

Role requires effective leadership, customer-focused coaching, and daily execution of omni-channel services, loyalty programs, and in-store events.