Retail Sales Manager Lead, Coach and Optimize KPIs

Default Brand; Olympia (WA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discount

401(k)

PTO / Paid time off

Job summary

Ashley Furniture in Olympia, WA is seeking an Assistant General Sales Manager to support daily store operations and drive sales performance. You will work with the General Sales Manager to monitor KPIs, coach staff, and ensure high levels of guest satisfaction in a fast-paced environment.

This role emphasizes leadership, timely issue resolution, and effective communication across sales, guest experience, and visual teams to maintain store standards and budget goals.

Qualifications

• High School Diploma.
• 2+ years of retail experience.
• Ability to motivate employees to achieve sales KPIs.
• Ability to handle guest concerns in a timely manner.
• Ability to interview and staff retail location.

Responsibilities

• Support the General Sales Manager in overseeing sales KPIs such as volume, margin, and closing ratio.
• Handle customer issues in the absence of the General Sales Manager.
• Provide leadership and clear communication to the sales, guest experience, and visual teams.
• Coach sales staff to build individual and team success in a professional manner.
• Assist in controlling administrative costs and maintaining proper staffing levels.
• Document procedures and tasks and complete reports in a timely manner.

Skills

Motivate staff

Guest issue handling

Staff recruitment

Communication

Education

High School Diploma

Job description

Ashley Furniture in Olympia, WA is seeking an Assistant General Sales Manager to support daily store operations and drive sales performance. You will work with the General Sales Manager to monitor KPIs, coach staff, and ensure high levels of guest satisfaction in a fast-paced environment.

This role emphasizes leadership, timely issue resolution, and effective communication across sales, guest experience, and visual teams to maintain store standards and budget goals.