Retail Sales Manager: Lead & Grow a High-Performing Team

Ashley Furniture co.; Santa Ana (CA); Sur place; USD 70 000 - 79 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life/Disability Insurance

Flexible Spending Account

401K

Employee discount

Paid vacation

Sick leave

Résumé du poste

Ashley Furniture in Santa Ana, California is seeking an Assistant General Sales Manager to support the General Sales Manager in daily store operations. You will lead the sales team, monitor KPIs, and ensure smooth operation of guest experience and visual merchandising.

You will coach staff, help manage budgets, document procedures, and coordinate daily huddles to maximize store performance and customer satisfaction.

Qualifications

• High School Diploma required.
• 2+ years working in the retail industry.
• Ability to motivate employees to achieve sales KPI’s.
• Ability to handle guest concerns in a timely manner.
• Ability to interview and staff retail location.

Responsabilités

• Oversee sales KPI’s including volume, margin, and closing ratio.
• Handle guest issues in the absence of the General Sales Manager.
• Provide leadership with timely communication to sales and visual teams.
• Coach sales staff to build individual and team success.
• Assist in maintaining budgeted administrative costs (wages/supplies).
• Ensure documentation of procedures and tasks.
• Complete various report functions promptly.
• Aid staffing levels for the sales team within budget.

Connaissances

Motivate staff

Sales KPI management

Customer service

Communication

Formation

High School Diploma

Outils

POS systems

Description du poste

• Pay or shift range: $70,400 USD to $79,000 USD
  
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Summary:

The Assistant General Sales Manager is responsible for supporting the General Sales Manager in the day-to-day operations of the retail store.

Responsibilities:

• Support the General Sales Managers in overseeing all sales KPI’s including but not limited to; volume, margin, closing ratio, sales per guest, bedding and protection.
• The ability to handle all customer-related issues in the absence of the General Sales Manager.
• Provide exceptional leadership with timely and effective communication to the sales, guest experience, and visual teams.
• Coach members of the sales staff to build individual and team success in a professional manner.
• Assist the General Sales Manager in maintaining budgeted administrative costs including wages and supplies.
• Ensure complete and adequate documentation of procedures and tasks completed.
• Complete various report functions in a timely manner.
• Aid to maintain proper staffing levels for the sales team job code in accordance with company set budget levels.
• Prepare and administer impact coaching sessions for the development of the sales team.
• Coordinate and execute daily, weekly peak state huddles.
• Work with the Visual Presentation Manager regarding product placement.
• Report changes in policy and other information to staff members.
• Other duties as assigned.

Requirements & Qualifications:

• High School Diploma required
• 2 + years working in the retail industry
• Ability to motivate employees to achieve sales KPI’s
• Ability to handle guest concerns in a timely manner
• Ability to interview and staff retail location

What’s In It for You:

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

• Health, dental benefits, and vision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K

Compensation: Individual compensation packages are determined based on job-related factors such as skills, experience, qualifications, and internal equity. Annual Base Salary Range: $70,400.00 – $79,000.00. In addition to base pay, employees are eligible to earn monthly incentive compensation based on Store Revenue, Protection Gross Margin, Bedding Margin, and Conversion.

Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k) and 80 hours paid vacation and 40 hours of California Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.