Retail Sales Manager: Guest Experience & Growth

Living Spaces Furniture; California (MO); On-site; USD 74,000 - 99,000; Full time

Benefits offered by this job

Medical (full-time only)

Dental (full-time only)

Vision (full-time only)

401(k) with company match (full and部分)

Vacation (full-time)

Paid Sick Leave (full and part-time)

Flex or Health Spending Account (full‑

Employee Assistance Program (full-time

Holiday pay (full-time)

Life insurance (full-time)

Job summary

Living Spaces Furniture in Southern California seeks a Sales Manager to lead departments after training in La Mirada, returning to their home store to manage. The role focuses on guest engagement, coaching, and achieving targets with a holistic 4-wall approach.

The position requires a Bachelor’s degree and several years of direct customer interaction and management experience, with a strong emphasis on staff development and performance management.

Qualifications

• Bachelor's degree in business, design, retail management, sales, merchandising, or related field preferred.
• 5 years' experience in direct customer interactive environment required; high volume.
• 3 years of management experience required.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Ensure the store team is fully staffed with the right number of people to meet standard work expectations.
• Ensure all team members have completed training and demonstrate the ability to execute to company expectations.
• Recruit, lead and develop team members and cultivate a high-performance culture.
• Lead Supervisors to execute the Guest Engagement Model through daily coaching.
• Own the sales floor and financial outcomes via Sales and Operations standard work.
• Engage team members and guests to assess execution of the Guest Engagement Model.
• Handle escalated guest situations and resolutions.
• Identify gaps using scorecards and create business plans for people and process.
• Set expectations and hold teams accountable for performance.

Skills

Sales leadership

Staffing

Team development

Guest engagement

Performance management

Education

Bachelor's degree (B.A. or B.S.) in business, design, retail management, sales, merchandising, or related field

Tools

Microsoft Office

Job description

Living Spaces Furniture in Southern California seeks a Sales Manager to lead departments after training in La Mirada, returning to their home store to manage. The role focuses on guest engagement, coaching, and achieving targets with a holistic 4-wall approach.

The position requires a Bachelor’s degree and several years of direct customer interaction and management experience, with a strong emphasis on staff development and performance management.