Retail Sales Manager — Elevate Customer Experience & KPIs

Michaels Stores; Kalispell (MT); On-site; USD 55,000 - 75,000; Full time

Job summary

Michaels Stores in Kalispell, MT is seeking a Sales Manager to lead a high-performing selling culture across the store, guiding front-end and service operations, and upholding brand standards. You will coach teammates, drive KPI results, manage MOD coverage, and execute omni-channel services like BOPIS and Same Day Delivery.

The role includes supporting loyalty programs and maintaining asset protection practices.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Ability to coach and develop team members.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and SOP adherence.
• Drive KPI achievement through coaching, customer-focused leadership and daily execution.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Support omni-channel services (BOPIS, Same Day Delivery) and loyalty programs.

Skills

Retail leadership

POS systems

Self-Checkout systems

Tools

POS systems

Self-Checkout systems

Job description

Michaels Stores in Kalispell, MT is seeking a Sales Manager to lead a high-performing selling culture across the store, guiding front-end and service operations, and upholding brand standards. You will coach teammates, drive KPI results, manage MOD coverage, and execute omni-channel services like BOPIS and Same Day Delivery.

The role includes supporting loyalty programs and maintaining asset protection practices.