Retail Sales Manager: Elevate Customer Experience & Growth

The Michael's Companies; Burlington (MA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Employee discounts

Partner discounts

401(k) with employer match

Health insurance

Job summary

The Michaels Companies in Burlington, MA is hiring a Retail Sales Manager to lead a high-performing selling culture and an engaging customer experience. You will guide front-end operations, coach team members, and ensure consistent brand standards and procedural execution across daily tasks.

This role focuses on achieving sales and service KPIs through effective leadership, proactive coaching, and strong day-to-day execution in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience.
• Able to lead front-end and service operations.
• Strong coaching and customer service focus.

Responsibilities

• Assist Store Manager in SOPs and policy execution.
• Model customer experience and selling behaviors.
• Oversee POS and Self-Checkout operations.
• Provide MOD coverage and maintain service standards.
• Drive omni-channel fulfillment and in-store events.

Skills

Retail leadership

Job description

The Michaels Companies in Burlington, MA is hiring a Retail Sales Manager to lead a high-performing selling culture and an engaging customer experience. You will guide front-end operations, coach team members, and ensure consistent brand standards and procedural execution across daily tasks.

This role focuses on achieving sales and service KPIs through effective leadership, proactive coaching, and strong day-to-day execution in a fast-paced environment.