Store Sales Leader: Customer Experience & Operations

The Michael's Companies; Burlington (NJ); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision

Employee discounts

Job summary

The Michaels Companies is seeking a Sales Manager in Burlington, NJ to lead a high-performing team and deliver exceptional customer experiences. You will coach staff, ensure SOP adherence, and drive sales through strong operations and omnichannel execution.

Responsibilities include MOD coverage, POS efficiency, loyalty enrollment, and overseeing store programs. Prior retail leadership and a passion for teamwork are essential.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to coach and develop sales teams.
• Strong customer service mindset and execution.

Responsibilities

• Lead and champion selling culture to drive sales and KPI results.
• Oversee front-end, service operations and brand standards.
• Provide MOD coverage and maintain floor leadership.
• Drive omni-channel service including BOPIS and delivery.
• Support in-store programs, events, and loyalty enrollment.
• Coach team on SOPs, policy compliance, and asset protection.

Skills

Retail leadership

Team coaching

Customer service

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies is seeking a Sales Manager in Burlington, NJ to lead a high-performing team and deliver exceptional customer experiences. You will coach staff, ensure SOP adherence, and drive sales through strong operations and omnichannel execution.

Responsibilities include MOD coverage, POS efficiency, loyalty enrollment, and overseeing store programs. Prior retail leadership and a passion for teamwork are essential.