Retail Sales Manager: Customer Experience Leader

Michaels Stores; Woodside (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, vision insurance

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels Stores in Queens-Woodside, NY is seeking a Sales Manager to lead a high-performing selling culture and deliver outstanding customer experiences. The role focuses on front-end operations, coaching, and achieving key sales KPIs across omnichannel services.

You will oversee POS, Self-Checkout, and in-store programs like loyalty and protection plans, while ensuring compliance with SOPs and brand standards. Nights, weekends, and early shifts are required.

Qualifications

• 3+ years retail leadership experience.
• Experience coaching teams on customer experience and selling behaviors.
• Familiarity with POS and Self-Checkout systems.

Responsibilities

• Lead and train store team to meet SOPs, brand standards and KPI targets.
• Oversee front-end, service, and operational execution.
• Drive loyalty program enrollment and omni-channel order fulfillment.

Skills

Retail leadership

Customer experience coaching

POS operations

Self-Checkout familiarity

Tools

POS systems

Self-Checkout devices

Job description

Michaels Stores in Queens-Woodside, NY is seeking a Sales Manager to lead a high-performing selling culture and deliver outstanding customer experiences. The role focuses on front-end operations, coaching, and achieving key sales KPIs across omnichannel services.

You will oversee POS, Self-Checkout, and in-store programs like loyalty and protection plans, while ensuring compliance with SOPs and brand standards. Nights, weekends, and early shifts are required.