Retail Sales Manager: Customer Experience Leader

Michaels; Watchung (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Tuition assistance

Commuter benefits

Job summary

The Michaels Companies Inc. is hiring a Sales Manager for the WATCHUNG, NJ store to lead a high-performing selling culture and drive key sales and service KPIs. You will coach staff, manage front-end operations, and ensure adherence to SOPs and brand standards while delivering exceptional customer experiences.

Responsibilities include MOD coverage, omni-channel fulfillment, and promoting loyalty programs, with a focus on operational excellence and safe, compliant store conditions.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Familiar with SOPs and company programs.

Responsibilities

• Lead and coach team to deliver strong sales and customer experience.
• Ensure POS, self-checkout and omni-channel processes run smoothly.
• Provide MOD coverage and maintain store operations.
• Uphold safety, asset protection, and brand standards.

Skills

Retail leadership

Customer service coaching

POS familiarity

Operational excellence

Tools

POS system

Self-Checkout

Job description

The Michaels Companies Inc. is hiring a Sales Manager for the WATCHUNG, NJ store to lead a high-performing selling culture and drive key sales and service KPIs. You will coach staff, manage front-end operations, and ensure adherence to SOPs and brand standards while delivering exceptional customer experiences.

Responsibilities include MOD coverage, omni-channel fulfillment, and promoting loyalty programs, with a focus on operational excellence and safe, compliant store conditions.