Retail Sales Manager: Customer Experience Leader

The Michael's Companies; Parker, Northern (CO, KY); Hybrid; USD 23,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Parker, CO store is seeking a Sales/Store Manager to lead a high-performing selling culture and deliver outstanding customer experiences. You will coach team members, ensure operational standards, and drive omni-channel execution to meet KPIs.

Responsibilities include leading SOP adherence, managing store programs, and championing customer-centric service while ensuring floor leadership and efficient day-to-day operations.

Qualifications

• 3+ years retail leadership experience.
• Strong customer-service orientation.
• Ability to coach and develop a team.

Responsibilities

• Lead front-end and service operations with a focus on selling behaviors.
• Drive KPI results through coaching and day-to-day execution.
• Oversee store programs, events, and customer experiences.

Skills

Retail leadership

Customer focus

Coaching

Tools

POS systems

Job description

The Michaels Companies Parker, CO store is seeking a Sales/Store Manager to lead a high-performing selling culture and deliver outstanding customer experiences. You will coach team members, ensure operational standards, and drive omni-channel execution to meet KPIs.

Responsibilities include leading SOP adherence, managing store programs, and championing customer-centric service while ensuring floor leadership and efficient day-to-day operations.