Store Sales & Service Manager - Customer Experience Leader

Michaels; Parker (CO); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Tuition assistance

Adoption assistance

Commuter benefits

Employee discounts

Job summary

The Michaels Companies Inc. in Parker, CO is seeking a Sales Manager to lead a high-performing selling culture across the store, focusing on customer experience and strong sales results.

You will oversee front-end and service operations, coach teammates, manage POS and Self-Checkout, and drive omni-channel services such as BOPIS and Same Day Delivery, while upholding brand standards and SOPs. Applicants should have 3+ years of retail leadership and be able to work nights, weekends and early

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Coaching teams on customer experience and selling behaviors.

Responsibilities

• Lead and champion a high-performing selling culture storewide.
• Oversee front-end and service operations to ensure SOPs and brand standards.
• Coach teammates on customer experience and selling behaviors to drive conversions.
• Provide MOD coverage and maintain floor leadership.
• Drive omni-channel services (BOPIS, Same Day Delivery) and POS accuracy.
• Promote Loyalty Rewards and MCC/Extend services.
• Train and develop team and uphold asset protection.

Skills

Retail leadership

Customer experience coaching

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in Parker, CO is seeking a Sales Manager to lead a high-performing selling culture across the store, focusing on customer experience and strong sales results.

You will oversee front-end and service operations, coach teammates, manage POS and Self-Checkout, and drive omni-channel services such as BOPIS and Same Day Delivery, while upholding brand standards and SOPs. Applicants should have 3+ years of retail leadership and be able to work nights, weekends and early