Retail Sales Manager - Customer Experience Leader

michaels; Hoover (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Job summary

Michaels is seeking a Sales Manager for the Hoover, AL store to lead front-end and service operations, drive sales and ensure adherence to brand standards. You will coach staff, manage day-to-day activities, and oversee programs from loyalty to protection plans, with a focus on delivering a consistent, engaging shopping experience.

The role requires strong leadership, the ability to work nights, weekends, and early mornings, and the capability to maintain assets and store conditions while

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store operations ensuring SOPs and company programs compliance.
• Coach team to deliver best-in-class customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and maintain floor leadership.

Tools

POS system

Self-Checkout

Job description

Michaels is seeking a Sales Manager for the Hoover, AL store to lead front-end and service operations, drive sales and ensure adherence to brand standards. You will coach staff, manage day-to-day activities, and oversee programs from loyalty to protection plans, with a focus on delivering a consistent, engaging shopping experience.

The role requires strong leadership, the ability to work nights, weekends, and early mornings, and the capability to maintain assets and store conditions while