Retail Sales Manager: Customer Experience Leader

Michaels Stores; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical insurance

Dental insurance

Vision coverage

Tuition assistance

Adoption assistance

Job summary

The Michaels Companies Inc. is seeking a Sales Manager to lead a high-performing store team in Bloomsburg, PA. You will drive strong sales and an engaging customer experience across front-end operations, service standards, and daily store execution.

You will coach team members, manage POS systems and self-checkout, and ensure adherence to SOPs while promoting loyalty programs and in-store events. Ability to work nights, weekends, and early mornings is required.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations with a focus on customer experience.
• Drive selling behaviors, brand standards and SOP compliance.
• Provide Manager-on-Duty coverage and support scheduling, coaching, and development.

Skills

Retail leadership

Tools

POS systems

Self-checkout

Job description

The Michaels Companies Inc. is seeking a Sales Manager to lead a high-performing store team in Bloomsburg, PA. You will drive strong sales and an engaging customer experience across front-end operations, service standards, and daily store execution.

You will coach team members, manage POS systems and self-checkout, and ensure adherence to SOPs while promoting loyalty programs and in-store events. Ability to work nights, weekends, and early mornings is required.