Retail Sales Manager - Customer Experience Leader

Michaels; Arlington Knolls (PA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Tuition assistance

Employee discounts

Job summary

Michaels in Allentown-Whitehall, PA is seeking a Store Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations.

Responsibilities include coaching on selling behaviors, ensuring SOP compliance, managing POS/self-checkout, coordinating in-store events, loyalty programs, BOPIS and Same Day Delivery, and developing team through onboarding.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to drive sales and customer satisfaction.
• Experience coaching and managing frontline teams.

Responsibilities

• Lead store operations and frontline selling behaviors.
• Coach team to achieve sales and service KPIs.
• Oversee POS and Self-Checkout operations.
• Manage loyalty program enrollment and promotions.
• Support BOPIS and Same Day Delivery.
• Train and develop team members.

Skills

Retail leadership

Customer service

Operational excellence

Training & development

Tools

POS systems

Self-checkout

Job description

Michaels in Allentown-Whitehall, PA is seeking a Store Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations.

Responsibilities include coaching on selling behaviors, ensuring SOP compliance, managing POS/self-checkout, coordinating in-store events, loyalty programs, BOPIS and Same Day Delivery, and developing team through onboarding.