Retail Sales Manager

N-C-Machinery-Co.; Anchorage (AK); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

401k with company match

Profit sharing

Vision insurance

Life/AD&D & Disability insurance

Employee Assistance Program

Quarterly recognition cash

Credit union membership

Career growth opportunities

Seniority bonus

Employee referral bonus

Job summary

N C Machinery, a Caterpillar dealer, seeks a Retail Sales Manager to lead our inside sales team in Alaska and drive revenue growth while delivering top-tier customer experiences across the state. You will develop people, streamline processes, and align strategies with dealership and manufacturer expectations.

The role emphasizes building a high-performing team, shaping sales programs, and collaborating across functions to enhance customer satisfaction and operations in a growing market.

Qualifications

• Leadership experience in sales, retail, or business operations.
• Experience coaching or supervising a team.
• Background in sales performance management and customer relationship development.
• Strong communication and organizational skills.
• Comfort working with performance data and business metrics.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Valid Driver’s License.

Responsibilities

• Lead, coach, and support a team of Inside Sales Representatives (ISRs).
• Drive revenue growth and customer satisfaction across the assigned territory.
• Collaborate on business plans and sales programs to support long-term success.
• Monitor performance metrics and identify opportunities for improvement.
• Support budgeting and resource planning for the retail sales function.
• Work cross-functionally to improve processes, systems, and customer experience.
• Align team goals with dealership and manufacturer expectations.

Skills

Leadership experience

Team supervision

Sales leadership

Communication skills

Education

Bachelor's degree preferred

Job description

We’re excited to introduce a new leadership position within our Anchorage team. As a Retail Sales Manager, you’ll play a key role in shaping and developing our inside sales team while driving revenue growth and delivering outstanding customer experiences across Alaska’s machinery equipment territory.

This is an excellent opportunity for a motivated sales leader who is ready to grow, build, and make a meaningful impact within a respected Caterpillar Inc. dealership organization aligned with Harnish Group Inc.

If you enjoy developing people, improving processes, and building strong customer relationships, we’d love to connect with you.

What You’ll Do

• Lead, coach, and support a team of Inside Sales Representatives (ISRs)
• Drive revenue growth and customer satisfaction across the assigned territory
• Collaborate on business plans and sales programs to support long-term success
• Monitor performance metrics and identify opportunities for improvement
• Support budgeting and resource planning for the retail sales function
• Work cross-functionally to improve processes, systems, and customer experience
• Align team goals with dealership and manufacturer expectations

This role offers the opportunity to build structure, influence strategy, and help define what success looks like for a growing team.

What We’re Looking For

We’re seeking a leader with a passion for sales and team development. While experience in heavy equipment or machinery is valuable, we also welcome candidates with strong sales leadership backgrounds in related industries such as construction, industrial products, transportation, or business-to-business sales.

Preferred Qualifications:

• Leadership experience in sales, retail, or business operations
• Experience coaching or supervising a team
• Background in sales performance management and customer relationship development
• Strong communication and organizational skills
• Comfort working with performance data and business metrics
• Ability to thrive in a fast-paced, growth-oriented environment
• Valid Driver’s License

Education & Experience:

A bachelor’s degree is preferred but not required. Equivalent experience in sales leadership, team development, or business management will be considered. We value demonstrated capability, drive, and leadership potential.

Why This Role?

• Opportunity to help shape a growing team
• Clear pathway for leadership development
• Exposure to a respected global brand
• Ability to make a measurable impact on revenue and customer success
• Work in a stable industry supporting Alaska’s construction and infrastructure sectors

If you’re ready to step into a leadership role where you can grow your career while building a strong sales team, we encourage you to apply.

Employee Benefits:

We offer a competitive benefits package that includes a competitive salary plus bonus.

• Retirement: 401k w/ Company Match and Profit Sharing
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life, AD&D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4 th Generation Family owned Company for over 96 years
• Tenure: Seniority Bonus, starting at 5+ years
• Talent Referral Program: Employee Referral Bonus

Harnish Group Inc.is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.