Retail Sales Leader & Store Operations Coach

Express; Camp Hill (Cumberland County); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Express merchandise discount

Job summary

Express is seeking a Retail Sales Leader to join Capitol City Mall store in Camp Hill, PA. The role drives floor and stockroom operations while mentoring associates to deliver exceptional in-store experiences.

You will coach teams, manage schedules, oversee checkout, and support product launches, visual standards, and omnichannel operations to maximize sales and customer satisfaction.

Qualifications

• Education: High School or equivalent.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer communication

Team collaboration

Sales accountability

multitasking

Technology proficiency

Education

High School or equivalent

Tools

iPad

Registers

Job description

Express is seeking a Retail Sales Leader to join Capitol City Mall store in Camp Hill, PA. The role drives floor and stockroom operations while mentoring associates to deliver exceptional in-store experiences.

You will coach teams, manage schedules, oversee checkout, and support product launches, visual standards, and omnichannel operations to maximize sales and customer satisfaction.