Retail Sales Leader: Elevate Team & Customer Experience

EXPRESS; Mishawaka (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with Company match

Merchandise discount

Paid Time Off

Job summary

Express is seeking a Retail Sales Leader to join our team at University Park. In this role you will develop and motivate associates, coach floor operations, and ensure outstanding customer service while delivering sales results.

You will partner with store management to schedule effectively, oversee checkout and merchandise flow, and support product launches. 1 year of retail experience is preferred; a high school degree is required; weekend/evening availability is expected.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Retail sales

Customer service

Communication

Teamwork

Multi-tasking

Technology (iPad)

Education

High School or Equivalent

Tools

POS/Registers

iPad

Job description

Express is seeking a Retail Sales Leader to join our team at University Park. In this role you will develop and motivate associates, coach floor operations, and ensure outstanding customer service while delivering sales results.

You will partner with store management to schedule effectively, oversee checkout and merchandise flow, and support product launches. 1 year of retail experience is preferred; a high school degree is required; weekend/evening availability is expected.