Retail Sales Manager - Omni-Channel Customer Champion

The Michael's Companies; Apple Valley (MN); On-site; USD 19,000 - 28,000; Full time

Job summary

The Michaels Companies in Apple Valley, MN is seeking a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience. You will model exceptional customer service, coach staff, and ensure SOPs, brand standards, and operational execution across front-end, service, and events.

You will own the customer experience, promote loyalty programs, oversee in-store programs like birthday events, and ensure accurate use of POS systems and omni-channel

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and manage store operations to ensure SOPs and brand standards.
• Coach team on customer experience and selling behaviors; drive conversion and satisfaction.
• Oversee POS and Self-Checkout usage and drive omni-channel services (BOPIS/Delivery).
• Train and develop team; ensure asset protection and safety.

Skills

Retail leadership

Customer service

POS systems

Job description

The Michaels Companies in Apple Valley, MN is seeking a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience. You will model exceptional customer service, coach staff, and ensure SOPs, brand standards, and operational execution across front-end, service, and events.

You will own the customer experience, promote loyalty programs, oversee in-store programs like birthday events, and ensure accurate use of POS systems and omni-channel