Retail Sales Leader — Elevate In-Store Experience

EXPRESS; Edison (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Rx, dental, and vision

401(k) and Roth 401(k) with Company –

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

PHOENIX Retail, LLC, operating Express and Bonobos, is seeking a Retail Sales Leader for the Menlo Park store in California. You will drive floor and stockroom operations, train associates, and deliver a superior in-store shopping experience for customers.

You will coach teams, manage schedules, and support product launches, promotions, and visual presentation standards. The role emphasizes strong customer service, teamwork, and leadership in a fast-paced retail environment.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)

Responsibilities

• Assist in developing and motivating associates to maximize sales.
• Provide in the moment coaching/training to store associates on floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Customer service

Communication

Teamwork

Sales accountability

Education

High School or equivalent

Tools

iPad

POS system

Job description

PHOENIX Retail, LLC, operating Express and Bonobos, is seeking a Retail Sales Leader for the Menlo Park store in California. You will drive floor and stockroom operations, train associates, and deliver a superior in-store shopping experience for customers.

You will coach teams, manage schedules, and support product launches, promotions, and visual presentation standards. The role emphasizes strong customer service, teamwork, and leadership in a fast-paced retail environment.