Retail Sales Leader: Elevate Customer Experience & Ops

EXPRESS; Buford (GA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company 2x

Merchandise discount

Paid Time Off

Parental leave

Learn & Earn incentive program

YouDecide voluntary benefits

Job summary

PHOENIX Retail, LLC, doing business as Express, is seeking a Retail Sales Leader for Mall Of Georgia. The role drives store operations on the sales floor and stockroom, coaches associates, and delivers a great in-store shopping experience for customers.

Responsibilities include developing associates, training on policies and product knowledge, and ensuring daily operations, coverage, and omnichannel activities are executed effectively.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Develop and motivate associates to maximize sales potential.
• Coach floor staff for efficient operations and service.
• Partner with management to review associate performance.
• Train staff on store policies, operations, and product knowledge.
• Execute daily store operations and assure coverage.
• Manage merchandise flow, stock replenishment, and omnichannel tasks.
• Monitor customer service and improve the shopping experience.
• Lead by example in customer experience and product knowledge.

Skills

Customer service

Communication skills

Sales accountability

Team collaboration

Multitasking

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC, doing business as Express, is seeking a Retail Sales Leader for Mall Of Georgia. The role drives store operations on the sales floor and stockroom, coaches associates, and delivers a great in-store shopping experience for customers.

Responsibilities include developing associates, training on policies and product knowledge, and ensuring daily operations, coverage, and omnichannel activities are executed effectively.