Retail Sales Leader: Elevate Customer Experience

EXPRESS; South Portland (ME); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401(k) with company match

Merchandise discount

Paid time off

Parental leave

Descripción de la vacante

PHOENIX Retail, LLC is seeking a Retail Sales Leader for the Maine Mall location. You will lead a team, coach associates, and ensure a superior in-store experience for Express customers in South Portland, ME.

You’ll manage scheduling, merchandise flow, checkout operations, and omni-channel tasks while upholding Express standards. Prior retail experience and strong communication are essential for success in this role.

Formación

• Education: High School or Equivalent.
• Years of Experience: 1.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsabilidades

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Conocimientos

Retail experience

Communication

Sales accountability

Teamwork

Multitasking

Educación

High School or Equivalent

Herramientas

iPad

Registers

Descripción del empleo

PHOENIX Retail, LLC is seeking a Retail Sales Leader for the Maine Mall location. You will lead a team, coach associates, and ensure a superior in-store experience for Express customers in South Portland, ME.

You’ll manage scheduling, merchandise flow, checkout operations, and omni-channel tasks while upholding Express standards. Prior retail experience and strong communication are essential for success in this role.