Retail Sales Leader — Elevate Customer Experience

EXPRESS; Village of Valley Stream (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Express merchandise discount

Learn & Earn incentive program

Job summary

PHOENIX Retail, LLC, operating Express, is seeking a Retail Sales Leader to join our Green Acres Mall team in Valley Stream, NY. You will coach associates, drive sales, ensure excellent customer service, and execute daily store operations in a fast-paced environment.

Ideal candidates have 1 year of retail experience, strong communication skills, and a passion for delivering an exceptional in-store experience. This role offers competitive pay and benefits with opportunities for growth.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in‑store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Sales accountability

Team player

Communication skills

Availability nights/weekends

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC, operating Express, is seeking a Retail Sales Leader to join our Green Acres Mall team in Valley Stream, NY. You will coach associates, drive sales, ensure excellent customer service, and execute daily store operations in a fast-paced environment.

Ideal candidates have 1 year of retail experience, strong communication skills, and a passion for delivering an exceptional in-store experience. This role offers competitive pay and benefits with opportunities for growth.